Should a company have a Customer Charter?

The forward thinking company that puts customer service as priority does have a Charter.

A Customer Charter / Code of Practice is an ideal way of helping companies define with their customers, and others, what that service should be and the standard that should be expected.

Customers can complain and be heard if they are dissatisfied with any aspect of the process but importantly they can put forward ideas for improvement.

Why we have developed a Customer Charter:

  • Help Homebuyer Conveyancing clarify what the potential clients want from our services.
  • Homebuyer Conveyancing Customer Charter supporting new business
  • Focus Homebuyer Conveyancing on the task to improve services and promote quality.
  • Encourage customers to provide feedback on how Homebuyer Conveyancing can deliver exceptional service.
  • Explain to customers how they can help a Homebuyer Conveyancing to deliver the services they want
  • Help drive and sustain a process of continuous improvement in service quality
  • Help foster good relations with customers generally, most of whom will welcome Homebuyer Conveyancing efforts to take account of their views

What the Charter includes?

Our Customer Charter clearly sets out the purposes and priorities of Homebuyer Conveyancing. In particular it:

  • Spells out the standards of service customers can expect
  • Tells customers how to complain if something goes wrong, or service is not met, or how to offer a suggestion for improvement
  • Makes clear how customers can contact Homebuyer Conveyancing and get further information
  • Makes sure the information is accessible and easy to understand
  • Fully involves customers and employees in its preparation
  • Explains how Homebuyer Conveyancing is planning for further improvement
  • Assure customers that they will receive a fair and informed service
  • Details if there is any relevant legislation
  • Sign up to the Consumer Panel standards

All Homebuyer Conveyancing network partner companies are part of an industry where a regulator has been appointed. That is why we take our online marketing so seriously, but allow our companies and clients establish if the conveyancing quote meets their needs.

In conclusion if we listen and we have a dedicated person managing the charter then our Customers benefit.

We have our own seal of approval.


New Homebuyer Scottish Conveyancing panel

Instantquotehandbutton3 Legal Coverage For Scotland

Why Choose Us

The Homebuyer Conveyancing panel provides you with the conveyancing calculation search filters to match your specific legal needs, when it comes to selling, buying and remortgaging residential property or buy to let investments. Our Lender Conveyancing Solicitors panel cover England and Wales. Your remortgage, sale and purchase conveyancing prices are fully itemised. No hidden extras. Free No Obligation Advice

First Time Buyer? Need Conveyancing Advice? – Prepare your conveyancing legal question and book a timed call back from your chosen Conveyancer.

Alternatively please call us on 0345 463 7664. We are here to help you.

Find your best Lender panel approved Conveyancing Solicitors quote for your residential New Build, Sale and Purchase, Moving House or Remortgage. Use our free independent Conveyancing Solicitors near me comparison service. 

Our Service Promise

  • Price Comparison quote service - No personal details
  • Conveyancing costs - Fully itemised quote - Include legal fees and disbursements
  • Book a call from your Conveyancer at your requested time
  • Professional Solicitors and Licensed Conveyancers that understand your needs
  • Please call us on 0345 463 7664 We will help you find your best conveyancing quotes
  • The Homebuyer Conveyancing Panel are monitored for on time call backs and service delivery. They adhere to a Customer Charter. We value Customer feedback and act on it
  • SRA Regulated Solicitors and CLC Licensed Conveyancers
  • Homebuyers can add the Flexi Smart Contingency House Insurance

      Find out about Buyers Protect Insurance.

      Conveyancing Service Promise.

      Conveyancing Direct Service

      The conveyancing costs Process Explained


Homebuyer Survey Costs

Click the link -  SURVEY Finder

Order your Homebuyer Survey and Valuation

Is your new property in good order and worth what you are paying for it.

You can get a discount on the following reports.

RICS Condition Report - Property Condition

RICS Homebuyer Report - Property Condition and Valuation

RICS Premium Building Survey - Property Condition, Valuation with approximate urgency with cost

Get An Instant Online Conveyancing Quote

Homebuyer Conveyancing is made up of a panel of Conveyancers that cover the counties in England and Wales. 

Customer Service Promise
Homebuyer Assured

Let's Talk!

If you would prefer to speak directly, please contact us on:

0345 463 7664