Should a company have a Customer Charter?

The forward thinking company that puts customer service as priority does have a Charter.

A Customer Charter / Code of Practice is an ideal way of helping companies define with their customers, and others, what that service should be and the standard that should be expected.

Customers can complain and be heard if they are dissatisfied with any aspect of the process but importantly they can put forward ideas for improvement.

Why we have developed a Customer Charter:

  • Help Homebuyer Conveyancing clarify what the potential clients want from our services.
  • Help Homebuyer Conveyancing provide value for money
  • Focus Homebuyer Conveyancing on the task to improve services and promote quality.
  • Encourage customers to provide feedback on how Homebuyer Conveyancing can deliver exceptional service.
  • Explain to customers how they can help a Homebuyer Conveyancing to deliver the services they want
  • Help drive and sustain a process of continuous improvement in service quality
  • Help foster good relations with customers generally, most of whom will welcome Homebuyer Conveyancing efforts to take account of their views

What the Charter includes?

Our Customer Charter clearly sets out the purposes and priorities of Homebuyer Conveyancing. In particular it:

  • Spells out the standards of service customers can expect
  • Tells customers how to complain if something goes wrong, or service is not met, or how to offer a suggestion for improvement
  • Makes clear how customers can contact Homebuyer Conveyancing and get further information
  • Makes sure the information is accessible and easy to understand
  • Fully involves customers and employees in its preparation
  • Explains how Homebuyer Conveyancing is planning for further improvement
  • Assure customers that they will receive a fair and informed service
  • Details if there is any relevant legislation

All Homebuyer Conveyancing network partner companies are part of an industry where a regulator has been appointed. That is why we take our online marketing so seriously, but allow our companies and clients establish if the conveyancing quote meets their needs.

In conclusion if we listen and we have a dedicated person managing the charter then our Customers benefit.

We have our own seal of approval.


Why Choose Us

The Homebuyer panel provides you with the cost of conveyancing calculation search filters to match your specific legal needs, when it comes to selling, buying residential property or buy to let property investments. Our Lender Solicitors conveyancing panel cover England and Wales. Your sale and purchase conveyancing prices are fully itemised. No hidden charges. Free No Obligation Advice

Need Conveyancing Advice? – Prepare your legal question and book a timed call back from your chosen Conveyancer by using the conveyancing quote tool.

Alternatively please call us on 0345 463 7664. We are here to help you.

Find your best lender panel approved Solicitors for your residential Sale, Purchase, Moving House or Remortgage by using our Lender Conveyancing near me comparison service.

Our Service Promise

  • Price Comparison service - No personal details
  • Conveyancing charges - Fully itemised - Include legal fees and disbursements
  • Book a call from your Conveyancer at your requested time
  • Professional Solicitors and Licensed Conveyancers that understand your needs
  • Please call us on 0345 463 7664 We will help you find your best Conveyancing quote
  • The Homebuyer Conveyancing Panel are monitored for on time call backs and service delivery. They adhere to a Customer Charter. We value Customer feedback and act on it
  • SRA Regulated Solicitors and CLC Licensed Conveyancers
  • Homebuyers can add the Flexi Smart Contingency House Insurance to their quote

Homebuyer Survey

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Order your Homebuyer Survey and Valuation

Is your new property in good order and worth what you are paying for it.

You can get a discount on the following reports.

RICS Condition Report - Property Condition

RICS Homebuyer Report - Property Condition and Valuation

RICS Premium Building Survey - Property Condition, Valuation with approximate costs / urgency

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Homebuyer Conveyancing is made up of a panel of licensed conveyancers and solicitors that cover the counties in England and Wales.

Customer Service Promise
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Let's Talk!

If you would prefer to speak directly, please contact us on:

0345 463 7664